SPECIALIST SUPPORT COORDINATION

At Complex Connect, we believe quality Specialist Support Coordination goes beyond simply managing a participant's NDIS plan — it’s about empowering individuals to achieve their goals and overcome complex challenges with the right supports.

Our Specialist Support Coordinators are highly qualified professionals committed to delivering exceptional service. We address the widespread issue of inconsistent care in the industry by providing advanced training, ongoing supervision, and a commitment to reflective practice, ensuring every participant receives the highest standard of support.

Recent changes within the NDIS have created significant shifts in how funding is allocated, leading to reductions in plan budgets and stricter limitations on how supports can be accessed. This has made it increasingly difficult for participants with complex needs to secure the services they require for meaningful progress.

At Complex Connect, we are committed to helping participants overcome these challenges. With a leadership team that includes legal expertise in disability rights and policy, we have the knowledge and skills to interpret legislative changes and advocate for participants navigating funding reductions.

Our Specialist Support Coordinators provide informed guidance, ensuring participants understand how these changes impact their supports while identifying strategies to maximise funding use and maintain critical services.

We specialise in working with participants who face significant barriers to achieving their goals. Our skilled professionals have extensive experience supporting individuals with complex situations, including:

• Justice system involvement
• Housing instability and homelessness
• Drug and alcohol concerns
• Mental health complexities
• Significant health needs
• SDA applications and bespoke SDA builds
• SIL applications
• Complex hospital and prison discharges

If you or a loved one is navigating these challenges, our Specialist Support Coordinators are here to help. We work closely with you to break down barriers, simplify access to services, and ensure your supports are consistent, effective, and tailored to your needs.

What sets our Specialist Support Coordination apart is our expertise in complex case management. Our team is equipped to coordinate multiple service providers while developing personalised strategies for participants with high-support needs. We maintain a capacity-building focus, working alongside you to develop the skills and confidence necessary for long-term independence.

At Complex Connect, we prioritise quality and participant empowerment. Our commitment to professional supervision, reflective practice, and continuous improvement ensures we deliver the highest standard of support. Proudly servicing the Melbourne region, we are dedicated to helping you access the care and resources you need to thrive.

Experience the Complex Connect difference. 

Contact us today to learn more