PERMAH SUPPORT WORKERS

Empowering Lives with P.E.R.M.A.H Trained NDIS Support Workers

At Complex Connect, we redefine what quality disability support looks like. One of the biggest challenges in the support work industry is inconsistency and poor service delivery, which can leave participants feeling unsupported and overlooked. We’ve made it our mission to set a higher standard with a focus on professionalism, compassion, and lasting positive outcomes.

Our NDIS support workers are more than just staff — they’re highly trained professionals committed to empowering you or your loved ones to live with independence, dignity, and confidence. Every member of our team is guided by the P.E.R.M.A.H. Framework, a positive psychology model designed to promote lasting wellbeing by focusing on:

• Positive Emotion - Creating uplifting experiences that foster emotional health and wellbeing.
• Engagement - Actively involving participants in goal-setting and meaningful activities.
• Relationships-  Building genuine, trust-based connections to strengthen support networks.
• Meaning - Helping participants find value and purpose in their daily lives.
• Accomplishment -  Focusing on measurable progress and celebrating personal successes.
• Health - Promoting physical, emotional, and psychological wellbeing in every interaction.

We set ourselves apart with a higher level of professionalism and care. Our support workers receive extensive capacity-building training beyond standard NDIS requirements, ensuring they are well-prepared to offer high-quality, person-centred care.

Ongoing supervision and mentorship ensure our team remains compassionate, effective, and participant-focused. Reflective practice is embedded into our work, with staff continuously reviewing and improving their approach to ensure the highest quality service for every participant.

At Complex Connect, we are committed to delivering genuine, participant-centred care. We focus on building capacity and empowering participants to grow, thrive, and achieve their personal goals. Proudly servicing the entire Melbourne region, we ensure that every individual we support receives the professional, respectful care they deserve.

Experience the Complex Connect difference. 

Contact us today to learn more.