NDIS SUPPORTS TAILORED TO YOUR JOURNEY

When circumstances are complex, the right support matters. Complex Connect works with participants, families and support teams to navigate complex needs, overcome barriers and find practical ways forward.

HOW TO ACCESS OUR SERVICES

NDIS support for complex situations

Complex Connect is a registered NDIS provider supporting participants with a wide range of needs, including people whose circumstances are complex, changing or difficult to navigate.

We provide Support Coordination, Specialist Support Coordination, Positive Behaviour Support and personalised disability supports, with a focus on understanding the whole situation rather than treating each challenge in isolation.

Support Coordination & Specialist Support Coordination
If Support Coordination is included in your NDIS plan, our team can help you understand your funding, coordinate providers and services, manage complex support arrangements, and navigate challenges within the NDIS.

Personalised Disability Support
Our PERMAH-trained support workers provide individualised one-to-one support focused on capacity building, independence, community participation and meaningful personal goals.

Not sure what support you need?
You don’t need to have everything figured out before contacting us. If your circumstances are complex, your supports aren’t working together, or you’re unsure where to start, contact our team and we can discuss the next step.

WHAT PEOPLE SAY ABOUT COMPLEX CONNECT

'Complex Connect is the ultimate in support coordinators, especially for rare complex conditions. They have in depth knowledge of the NDIS and quickly and intelligently assesses situations. They see the big picture and also picks up on the subtleties to activate meaningful outcomes. They are kind, caring and really listen and make good things happen.

We found Complex Connect when we were at our wits’ end. They are kind, caring and intelligent with an in depth knowledge of the NDIS. They really listen and are quick to grasp the big picture without missing the subtleties. You definitely want them on your team.'- Maree K

"Complex Connect's guidance have been invaluable in helping me navigate the NDIS system for my children. Their clear, step-by-step approach made understanding my rights and responsibilities so much easier. Their dedication and deep knowledge in the field have gone above and beyond in supporting my family, truly lifting a massive weight off my shoulders. Whenever I have even the smallest issue, they're always ready to sit down, have a chat, and help sort things out. For Complex Connect, family comes first, and they always go the extra mile to find the best solutions for us. Complex Connect has truly been my saving grace. I highly recommend their services to anyone feeling overwhelmed by the process!” - Silvana T

NEED HELP WITH A COMPLEX NDIS SITUATION?

Whether you’re an NDIS participant, family member, Support Coordinator or other professional, contact Complex Connect to discuss your circumstances and the support you may need.

Referrals

If you already know which support you’re looking for, use the relevant form below so your enquiry can be directed to the right team:

Positive Behaviour Support Expression of Interest

Complex Connect

We are proudly based in Frankston, Victoria, and offer face-to-face support services across the Melbourne metropolitan area. In addition to our local work, we provide telehealth services to individuals and families across Australia. Our nationwide telehealth model is part of our commitment to addressing gaps in quality service provision—particularly in regional and rural areas.

Frankston VIC, Australia

admin@complexconnect.com.au

Hours

Open today

09:00 am – 05:00 pm